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We take your privacy seriously, whether you’re visiting our websites or contacting us in other ways. We know that sharing your information with us takes great trust, so we want you to be confident it’s being looked after.

Cookies on our websites

Like most websites, we use data from our servers as well as cookies to get a better understanding of the way people use our websites. We don’t collect personal information that would identify you, unless you choose to share that with us. You don’t have to give any personal data to us – doing that is voluntary.


What are cookies?

A cookie is a small piece of data, which is stored on your device (eg. computer or mobile device).

Here at Practical Action, we use cookies to:

  • collect anonymous data on how visitors use our website
  • allow targeted advertising on other websites

We don’t store any information that would identify you personally in the cookies we create, but we do look at trends and patterns to try to improve your experience of using our website.
Read more about how this website uses cookies


Accepting or blocking cookies

You don’t have to do anything to accept cookies set by Practical Action: by continuing to use this site you are giving your consent to receive them. If you do want to block cookies, you need to do this by changing the settings in your browser to reject them from this site. Read more on how to block cookies.


How do we use this information?

We analyse trends and patterns in the data, so that we can improve your experience. It helps us to identify problems with the website, ensure we are giving users the information they need, and to monitor the number of people we are reaching with our work.

We don’t share any personal data that you supply, although we may share information about general user trends with our partners and donors. We also don’t track user behaviour after you have left our site, although you may see Practical Action banners on other websites.


Advertisements on other websites

After visiting our websites, you may see personalised banner advertisements on other websites. This relates to content which has been viewed whilst browsing our websites on your computer or other devices.

We use reputable third party specialist partners to do this, again using cookies placed on your computer or other device. You can block cookies from your browser if you would like to prevent this. Read more on how to block cookies.


Online donations

All your transactions are secure and meet strict compliance standards including HMRC, the Charity Commission, Payment Card Industry (data security standards) and the Data Protection Act.

This means any data sent to and from our secure servers, is encrypted to prevent any possible fraud. Credit card details are not kept following a transaction. Our online donations are managed by iRaiser and Stripe, and donations can also be made through the third-party PayPal service.

  • Further information

    You can find out more about our approach to data protection and privacy here

    If you would like to make an enquiry about data protection, update the information we hold about you, request or opt out of receiving marketing communications from us or change the way we process your information, you can let us know in the following ways:

    Email: [email protected]
    Post: Supporter Services, Practical Action, The Robbins Building, 25 Albert Street, Rugby, Warwickshire, CV21 2SD, United Kingdom
    Phone: 0800 389 1624

  • Contact us

    If you have any questions about this policy,  or would like to let us know you do not wish to receive any future information or updates from us, please write to the Data Controller at this address:

    Data Controller,
    Practical Action,
    The Robbins Building
    25 Albert Street
    Rugby, Warwickshire
    CV21 2SD, United Kingdom

    Tel:        +44 (0) 1926 634400
    e-mail:  [email protected]