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Supporter Care

Our friendly team are on-hand to answer your questions

Our work to change the lives of those living in poverty wouldn’t happen without your support.

Our Supporter Services Team are committed to giving you a positive experience, however you choose to get involved. We’ll work hard to understand your needs and requests, and give clear answers to any questions you have.


Want to know more?

Get in touch at [email protected], call Monday–Friday 9am-5pm on 0800 389 1624 or find answers to our most frequently asked questions here

Supporter promise

Without your support, we wouldn’t have been able to improve sanitation in Bangladesh. Energise villagers in Malawi. Or connect remote villages in Nepal to more sustainable farming methods.

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An organisation you can trust

We’re committed to the highest standards in fundraising, transparency and reporting.

For every £1 we receive in donations, just 9 pence is spent on fundraising. The remaining 91% is spent on charitable activities around the world.

(2022/23 audited accounts, produced to Charity Commission norms).


A pie chart illustrating the allocation of finances and governance.

We are trusted by the UK and overseas governments who fund some of our projects, along with major foundations, corporations and UN bodies.

Practical Action is registered with the Fundraising Regulator and the Fundraising Preference Service


Read our Supporter PromisePrivacy Policy and  Transparency Policy