When you’re solving the world’s toughest problems, no question is too small. In this new regular segment, we’ll be answering questions from our supporters and you can ask yours too.
Q: Will the merger of DFID with the Foreign and Commonwealth Office impact your projects?
Answer by Paul Smith Lomas, Practical Action CEO.
The announcement earlier this year about the merger raised some questions about the future of the UK’s efforts to end extreme poverty around the world. The projects that the Department for International Development (DFID) has funded are truly making a difference in improving the lives of the world’s most marginalised people.
Working with Practical Action alone, DFID has funded projects which have helped hundreds of thousands of people take back control of their lives, adapt to climate change, and, most recently, become more resilient to coronavirus. We are grateful to the new department, the Foreign, Commonwealth and Development Office (FCDO), for their support of our upcoming project in Nepal to Turn the Tables on Climate Change.
It has never been more important that aid money is focused on the people who need it most; and we look forward to working with the new FCDO to play our part. FCDO representatives in Zimbabwe and Kenya have already met with our teams. We have briefed them on our projects and heard about the future opportunities to work together. We are concerned about the impact of the current cut in UK Aid, but we always ensure we are not reliant on a single donor. We will continue to help ensure that the 0.5% of UK GDP spent this year is used effectively to help the world’s most vulnerable people.
Q: I have supported Practical Action for a long time but still have to complete my personal details every time I donate online. Why don’t you have a log in facility for existing donors?
Answer by Katharine Moore, Head of Supporter Experience and Digital.
Thank you for your support and your patience. We want to provide a better experience for our supporters, but to do this, some of our systems require updating. We’re currently reviewing where we need to invest to provide the best possible experience – including the point you raise. We hope it won’t be too long before you can enjoy a more personalised experience with us.
Q: How does Practical Action choose which communities to work with? Do you approach them, or do they come to you?
Answer by Ute Collier, from our Influence and Impact team.
We can’t work with every community in need, of course. We try to select communities where there are important needs that our programmes can address.
If we are approached by a community from another location, we consider whether it is pragmatic for us to start new work in their area as part of our broader strategy. Deciding to work in a given location is not just about supporting an individual community, but about working with all the local partners, so there are many factors to consider.
All of our work begins with a process of developing a relationship with the communities. From there, we identify who we need to work with to bring about the positive change the community needs.
Q: After reading the last issue, I wondered why local authorities aren’t solving the problems slum communities face?
Answer by Uttam Saha, Strategic Lead on Urban and Energy.
Often local authorities want to do more to meet the needs of their residents, but they have competing priorities. For example, the need to raise finances to run public services, which could mean prioritising the needs of their business community. Or they may be trapped in systems that leave them very little flexibility for change. If they are spending a lot of time and money maintaining waste vehicles and systems that only just allow them to reach the central business district of the town, they struggle to imagine how they could stretch their resources to do any more.
They may also fear criticism if they are seen in some way to ‘legitimise’ the presence of slum communities on land which doesn’t belong to them – even if that community has been there for generations.
We help build lines of communication between slum communities and local authorities so they can each understand the challenges the other faces. We aim to build trust and respect where before there was suspicion and accusation. We help show local authorities and communities new ways of doing things that work within the limits they face, and start to push the boundaries.
Q: How do you measure the success of your projects?
Answer by Stuart Leckie, Monitoring and Evaluation Advisor.
Each of our projects is designed with a specific aim in mind – for instance, to decrease poverty in a farming community. From the outset, we work hard to break that aim down into specific targets and indicators, so that we can monitor the effectiveness of our work both during and after the project.
Most often our projects are complex and take many years. We constantly monitor our progress towards the project aim, and adapt what we’re doing on the ground if it’s not working as planned. We also commission an external evaluation for our projects, so we get the benefit of an objective assessment.
Measuring the success of our projects is essential to our ethos of continual improvement. We work out what works, and we do more of it.
Q: How has coronavirus affected your work, and what’s the best way to support you?
Answer by Dawn McGahey, Supporter Services Manager.
All our offices around the world are closed for the time being, and our staff are working from home to stay safe. Many supporters have been sending in messages of support to our staff, and that means the world to us. Please do keep them coming! Right now, the processing of postal donations and acknowledgements will be delayed. We’re really sorry for the inconvenience. Please bear with us.
The best way to support us right now would be to make any donations online at practicalaction.org.uk/donate
Alternatively, you can call our freephone number 0800 389 1624 (Mon-Fri, 9am – 5pm) to chat about other ways to give, such as setting up a new regular gift or amending an existing one. Unfortunately we can’t take card payments on the phone right now.