IT Support Officer

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Practical Action have an exciting and varied role within the IT Team for a solid 2nd line IT Support Officer to provide an IT support and helpdesk service (by phone, in person or electronically) to all staff in the UK office.

You will have close working relationships withcolleagues within the IT team at all levels, but you will also work on your own initiative. You will provide end user support, setup and configure laptops, PCs and tablets, support the roll-out of new applications, assist in the testing and evaluating of IT technology, provide the maintenance and repair of IT hardware as required and also monitor and maintain the computer systems and network.

The successful candidate will need a good level of personal organisation and teamwork in order to deliver effective support to staff. The candidate will need to be able to demonstrate a customer-focused, motivated and proactive approach, and will be able to understand complex information and procedures and have general administrative skills to undertake the role.

You will have worked in a small IT department as a 2nd line support technician for at least 2 years and possess a broad general knowledge and experience of Information Technology systems including hardware, software and networking in a Microsoft environment. You will also ideally have completed an IT apprenticeship to level 4 and have Microsoft certification in a relevant desktop operating system or CompTIA or similar. 

The role is full-time, permanent and will be based from our Rugby office.

If you would like to learn more about this role, please refer to the full recruitment pack.

All applicants must have the pre-existing right to both live and work in the UK.

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Date of expiry 24th Jul
Salary £20,995 - £23,723 per annum, depending on proven capability
Location Rugby