IT Support Officer

We are seeking an IT Support Officer to join our IT and Business Systems team to support approximately 120 members of staff both within the U.K. office, based in Rugby, Warwickshire.

About the role

As one of a team of IT Support Officers and in conjunction with the International IT Infrastructure Specialist, the post holder will provide an IT helpdesk service (by phone, in person or electronically) to all UK based staff both in the office and remotely. The ideal candidate will have a broad general knowledge and experience of Information Technology systems including hardware, software and networking in a Microsoft environment. You will be educated to level 3 NVQ or BTEC Diploma in IT or higher and have studied and or worked as an IT apprentice with demonstrative experience. You will have suitable relevant IT experience and background and have or be working towards Microsoft MCSA qualifications or equivalent and beyond.

About You

The successful candidate will be able to demonstrate and have experience of working as a 2nd line IT support technician in a small IT team with evidence of team working and have experience of working in an office or customer service environment. You will have proven experience in providing good customer service along with the ability to demonstrate a motivated, proactive and helpful approach to work. The willingness to undertake training in an evolving environment at Practical Action is a must.

Why join us?

You will join a high performing team of IT professionals, all committed to supporting organisational staff to making the world work better for everyone. You will experience and contribute to a friendly and supportive culture, where we value work life balance and flexible working. Our brand new open plan offices are located in the centre of Rugby and near to Rugby train station but we also offer free parking.

In addition, we offer the following benefits:

  • Full time roles are contracted at 35 hours per week.
  • Most staff in the UK are currently working from home due to coronavirus and we expect it to be this way for some time. It is however our practice normally that we operate an agile flexible working policy, where flexible working hours are enabled as well as remote working (between 2-3 days per week depending on the role).
  • 26 days holiday rising with continuous service, in addition to public holidays.
  • Pension scheme – employer contributes 10.5% of salary and the employee contributes 5%.
  • Enhanced family friendly policies, including maternity, adoption, paternity and shared parental leave.
  • Life assurance (3 x annual salary).
  • Bike to Work scheme.

About us

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

Additional information

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
The successful applicant must have the pre-existing right to both live and work in the UK.

How to apply

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply please submit a copy of your CV and a supporting statement that describes your suitability for the role to Please refer to the full recruitment pack for more information.

Closing date for applications: 30/4/2021

Interview dates: week commencing: 3/5/2021