“Technology to deliver what it promises – that is, to make their lives better.”


May 15th, 2014

I was driving through the Warwickshire countryside on my way to work this morning, listening to Chris Evans Radio Show. I always try to time my drive to make sure I hear one of the news reports that run every half hour, it’s nice to start the day hearing what is going on around the world.

Earlier this week they were reporting that people using mobile phones, tablets and laptops just before bed is having a terrible effect on our natural body clock, meaning that we have more restless nights. Yet, today one of the main news stories is the planned merger of Dixons and Carphone Warehouse and something that struck me was a quote from Sebastian James , Dixons CEO, about the £3.8bn deal.

“Together we can create a seamless experience for our customers that will enable technology to deliver what it promises – that is, to make their lives better.” S.James

What struck me was that Dixons and Carphone Warehouse are merging so that they can improve the lives of their customers, when actually a couple of days earlier we were hearing how these devices were having a huge negative effect on our lives and health.

Memory and Pat

Two weeks ago I saw a true example of technology delivering on what it promises, making lives better. I visited a Practical Action project in Mutare, Zimbabwe where we have worked with the local community to install a micro-hydro system. We visited the local clinic that is now powered by the micro-hydro system and got to see first hand the difference this technology is having. We arrived at the centre at about 5pm and spoke with the Sister, who was telling us what services the clinic could offer and how busy they were, seeing 600 people a month. How refrigeration of vaccines allows them to vaccinate more children, all year round and how they have light in the maternity ward. We were lucky enough to visit the maternity recovery ward and meet new mother Memory with her 6 hour old daughter, Precious. We heard how Memory was particularly keen to have her baby at the clinic as she knew that it had electric lighting, whereas in the past candles would have been used.

Now for me, powering a clinic that serves 600 people every month seems like technology delivering on it’s promise – that is, to make our lives better.

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