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Supporter Services - About Us

Supporter Services - Meet the team

At Practical Action people are at the heart of our work. We value our supporters and their commitment to helping us continue our vital work with some of the world’s poorest people.

Between us the Supporter Services Team have more than 128 years’  worth of valuable experience in customer care, and are dedicated to ensuring you - our supporters - receive an excellent, high quality service, as well as a positive supporter experience.

We take time to understand your needs and deliver a tailored response to specific requests. We value any feedback which can help us to continually improve our level of supporter care.

We see every day as a new chance to earn your trust by being open, honest and transparent; taking responsibility for our actions and delivering on our promises. We believe we have the skills, enthusiasim, attitude, and commitment to achieve this.   

We are always pleased to hear from you - so if you want to discuss your support, your donations, amend your details, request information resources, or simply find out more about the work of Practical Action, we will be more than happy to hear from you.

Information for Supporters

Supporter Charter

Frequently Asked Questions

Supporter Comments

About our work

Blog listing

How to get a Christmas appeal with a national newspaper (and is it worth the hassle!?)

The run up to last Christmas was the most exciting and exhausting time for me as a media officer ...
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Watson to save Africa or is small still beautiful?

Have you heard about IBMs super computer Watson? It was made to compete on the US TV game show ‘J...
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Why the Daily Mail's petition is wrong and we are all in this together

Wherever you live in the world, having your home or land flooded can be utterly devastating. The ...
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Email  Supporter Services or Tel +44 (0)1926 634506

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