My Practical Actionhelping you to help people help themselves




At Practical Action people are at the heart of our work. We value our supporters and their commitment to helping us continue our vital work with some of the world’s poorest people.

Between us the Supporter Services Team have a wealth of valuable experience in customer care, and are dedicated to ensuring you - our supporters - receive an excellent, high quality service, as well as a positive supporter experience.

We take time to understand your needs and deliver a tailored response to specific requests. We value any feedback which can help us to continually improve our level of supporter care.

We see every day as a new chance to earn your trust by being open, honest and transparent; taking responsibility for our actions and delivering on our promises. We believe we have the skills, enthusiasm, attitude, and commitment to achieve this.   

We are always pleased to hear from you - so if you want to discuss your support, your donations, amend your details, request information resources, or simply find out more about the work of Practical Action, we will be more than happy to hear from you.

Contact Us

To get in touch, please email us at or telephone +44 (0)1926 634506

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