Nodepage

Information and communication technology systems

Context

In Peru, 66% of households are in urban areas and of these just over 15% have internet access. In rural areas, the figure barely reaches 0.11%. In Bolivia, households with internet access in urban areas are just over 5% and, because of its remoteness, there are no data from rural areas. This could mean very limited public access to the internet, but there are additional public points of access to the internet, called 'Cybercafes' in Bolivia and "Internet booths" in Peru. As regards internet penetration (proportion of internet users in the total population), Peru and Bolivia are both below average for the region: Peru at 27% and Bolivia at 11.1%.

The telecommunications infrastructure is built by large telecommunications companies, but excludes certain populations where infrastructure is not deployed because the market does not justify it.

Our work

Practical Action's projects with information and communication technology systems (ICTs) aim to:

  • Build a small toolbox with technological solutions based on ICTs
  • Build models using ICT development and influence the development of policies for better use in the various lines of work, mainly for rural governance.
  • Improve the competitiveness of producers, traders and service providers chains (coffee, milk, cocoa, camel, forest, etc.) through the use and development of ICTs
  • To contribute to the democratization of using ICTs to promote 'digital inclusion' and thus provide equitable access to rural dwellers.

Impact

Thanks to the Willay Program, we have been working with public institutions in the Cajamarca and Cusco regions to improve governance of public entities (municipalities, educational and health institutions, mainly) in rural areas, strengthening institutions, supporting transparent management and promoting citizen participation through inexpensive ITC systems. The project is helping 324 local government officials in Acomayo (Cusco) and Paul (Cajamarca). The most important results of the period are as follows:

  • We have trained 120 officials and employees of public sector Government, Education and Health in the province of San Pablo. The training covered topics related to motivation and leadership, productivity and internet, process management, citizen participation and regulation.
  • There have been two forums on e-government with the participation of 65 public officials of the province of Cajamarca.
  • We have developed the first online course How to apply communication governance? with the participation of public officials from around the country.
  • We have developed ICT training modules (basic MS Office: Word, Excel, PowerPoint) for rural promoters (kamayoq), benefiting an average of 25 producers in the south of Peru.
  • We have implemented six information systems for use by recipients.
  • In total, we have trained an average of 451 officials of public entities that are part of the Willay and permanently using the systems. Modules that have been implemented are:
    1. LAN Module: Design of internal computer networks for efficient use in rural municipalities.
    2. Civil Registration System: Application for managing records of birth certificates, marriages and deaths in rural civil registration offices.
    3. Registration and supervision of staff: Application for the registration and supervision of staff in rural municipalities and health posts.
    4. Municipal portals: Internet portals for transparency and accountability of rural municipalities. Municipalities have worked on their own models and with the National Office of Electronic Government and Information Technology of the Presidency of the Council of Ministers to implement the model spread (including training and support in using and updating of information).
    5. Medical Records: Application for records management in rural health facilities.
    6. Document Processing System (SISTRADO): Application for Document Processing for rural municipalities.
  • We have trained 252 people with four implementing information systems that are operated by public officials who receive appropriate training and are intermediaries between improved processes and the use of ITCs. These systems are:
    1. Information System Support for Educational Management (Sistema de Información de Apoyo a la Gestión Educativa, SIAGIE): Managed by the Ministry of Education for use in secondary educational institutions. Teaching staff and educational institutions were trained. This system has been supplemented by a Record Digital Assistant, a registration application notes aimed at secondary school teachers.
    2. Document Management System (Sistema de Gestión Documental, SISGEDO): Managed by the Regional Government of Cajamarca for use in health and education in rural areas.
    3. Police Systems: We have managed and worked with the implementation of systems "Datapol" and "Águila 6" for rural police stations and posts. The management was done with the Department of Telecommunications of the National Police of Peru.
    4. Integrated Medicine (Sistema Integrado de Medicinas, SISMED): Managed by the Regional Health Authority of Cajamarca for use in rural health facilities.

Promoting trade and livelihoods

In the province of San Pablo, two hours from the city of Cajamarca, much of the population is dedicated to agriculture. But for some time a group of carvers, taking advantage of the talent they have in common, has formed an organization in order to position their products. They work with marmolita stone, extracted in San Pablo and worked in their workshops.

One of those carvers is Don Grimaldo, who says he found it very difficult to sell their products "because nobody knew". Practical Action's work in San Pablo to implement an ITC system has meant that, among other things, the association of carvers can position their products. "The media was an important role in reaching out to people, so that our work is made known," says Grimaldo. "Now I get orders by telephone, to the fixed number or to my cell phone. So we are ready and willing to whatever design they request us and that helps us a lot to work more easily."

Practical Action not only improved telephone signals in San Pablo, it has also placed internet access. That excites Don Grimaldo, who already plans to build a webpage to display his products. "The whole association of carvers are eager to create our website. We have learned that our work can not only be appreciated by people all over the country but also abroad."

Access to medical services

But ICTs do not only serve the development of artisans like Don Grimaldo - they also relate to a fundamental aspect of any society: health. Medicine has been fully renovated in San Pablo. There is a health post in the village linked to three health micro-grids that are installed in three neighboring towns. The remoteness generated many difficulties. In this regard, Dr. Alfredo Leon, Director of the Health Center San Pablo, tells us: "We did not have good communication with the three networks for the fact of not having basic services, such as internet, and telephone services were very bad. To communicate we must wait four or five hours."

Dr. Alfredo Leon says quite rightly that "when it comes to saving a life, a minute can be crucial." With the advent of the internet and the effective installation of the project information system, times have shortened. Telephones have been installed and the internet in the medical post gives them the ability to manage remote information and thus save more lives. "Now I communicate internally with micro networks that are my responsibility. So I know when an accident occurs, and take care to get along with the mobile unit to treat the injured as quickly as possible. "

Topics such as medical records or patient access to medicines have been improved by the information and communication system installed by the Willay Program. For example if a patient from a village adjacent to San Pablo falls ill, the health post in the village, via the internet, can access their history, if it has already been addressed in the micro health network in their area. The Willay Program also installed a computer at the pharmacy in order to keep an accurate record of the drugs kept at the medical centers that rely on San Pablo.

"In today's world, information technologies streamline communication. And we are a clear example that also help save lives, "said Dr. Leon, adding that "the goal is for all residents of San Pablo to know how to use this important tool".

Willay Program III. Capacity building for the management of local public entities (municipalities, schools and health centers) of Cusco and Cajamarca (Peru), through the innovative use of Information Technology and Communication

Purpose: To improve the governance of public entities (municipalities, educational institutions and health mainly) in rural areas by strengthening institutional support transparently and promoting citizen participation through low cost information systems and communication technologies
Period: 2011-2014
Location: Cusco and Cajamarca (Peru)
Beneficiaries: 544 local government officials Acomayo (Cusco) and Paul (Cajamarca)
Financial Source: AECID, Community of Madrid, EU (European Union)
Partner: Rural Telecommunications Group of the Pontifical Catholic University of Peru, Catalan Association of Engineers Without Borders (EWB-APD)
Amount: €3,200,000

Willay Program II. Capacity building for the management of local public entities (municipalities, schools and health centers) of Cusco and Cajamarca (Peru), through the innovative use of Information Technology and Communication

Purpose: To improve the governance of public entities (municipalities, educational institutions and health mainly) in rural areas by strengthening institutional support transparent and promoting citizen participation through information systems and communication technologies, low cost
Period: 2009-2011
Location: Cusco and Cajamarca (Peru)
Beneficiaries: 324 local government officials Acomayo (Cusco) and Paul (Cajamarca)
Financial Source: AECID, Madrid City Council, Regional Government of Castilla - La Mancha, European Union, University of Madrid
Partner: Rural Telecommunications Group of the Pontifical Catholic University of Peru, Centre for Research in Rural Telecommunications National University San Antonio Abad of Cusco, Catalan Association of Engineers Without Borders (EWB-APD)
Amount: €247,445

Willay Program

Purpose: To improve the governance of public entities (municipalities, educational institutions and health mainly) in rural areas by strengthening transparent institutional support and promoting citizen participation through low cost information systems and communication technologies
Period: 2007-2010
Location: Lima, Cusco and Cajamarca (Peru)
Beneficiaries: 89,924 inhabitants
Financial Source: University of Madrid, Madrid City Council, Regional Government of Castilla-La Mancha, Spanish Agency of International Cooperation for Development, European Commission
Partner: Rural Telecommunications Group of the Pontifical Catholic University of Peru, Centre for Research in Rural Telecommunications National University San Antonio Abad of Cusco, Catalan Association of Engineers Without Borders (EWB-APD)
Amount: €121,157

Facilitating youth access to development opportunities in economic corridors of the high jungle of Peru

Purpose: Boosting employment opportunities and social and political presence of young people in the area of the high jungle corridor Peruvian
Period: 2004-2006
Location: Tarapoto districts, Morales and Shilcayo Band in San Martín region
Beneficiaries: 150 young people as direct beneficiaries of the First Youth Occupational Training Course. The indirect beneficiaries are young sectors C and D from the three members of the Information System for Youth Jobs
Financial: W.K. Foundation Kellogg
Partners: Participation Councils Youth (CPJ), CADES (local consultant) and CEDISA (local NGO) Youth Consortium members already!
Amount: £27,001.55

Rural Urban Information System (SIRU)

Purpose: farmers, businessmen and local organizations access to useful information in a timely manner
Period: 2003-2006
Location: Rural localities of Puruay Alto, Chanta Alta, Combayo Huanico, Llacanora Encañada Chilete and San Marcos in the department of Cajamarca
Beneficiaries: Eight Administrators InfoCentros trained to manage work in the towns. Indirect beneficiaries are the people of the villages of the surrounding work and attending the InfoCentros. Podcast study focused on Chanta Alta, and San Marcos Chilete
Finance: Practical Action UK
Partner: SNV Netherlands Development Organisation (SNV), Economic Social Action Centre (CEDEPAS), Sustainable Rural Development Programme - GTZ German Technical Cooperation and Development Project Liberty Cajamarca (PRODELICA)
Amount: £20,000

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