Providing access and services to the poor involves addressing a number of diverse requirements. For example, the access and service needs of people with disabilities is different from the needs of any other. Practical Action's work has provided an insight to the poor and marginalised communities' infrastructure and service requirements.

Our work in the past gave a special emphasis to the needs of communities affected by armed conflict, urban low income settlements and people with disabilities. By building effective partnerships between marginalised communities and the public and private sectors we could move towards developing plans that could deliver and sustain infrastructure services.